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My 97-year-old neighbour has an alarm system supplied by social services linked to her landline. She has a fob she can press to summon help if she has a fall. The problem is that her landline is out of order. I reported the fault to BT but found it impossible to speak to a real …

The UK energy regulator will force “unscrupulous” energy brokers to come clean about the true cost of their deals by revealing their hidden commission fees to help protect more than a million microbusinesses from being ripped off. All energy brokers will need to disclose how much commission they stand to earn from their services after …

Petrol prices in the UK are expected to rise for a seventh successive month after reaching a two-year high at the weekend. The price of unleaded has passed an average of 129p a litre, its highest point since June 2019, as the rising price of crude oil is matched by increasing demand from drivers. The …

The UK government is being urged to commit more cash to support struggling renters as the end of a Covid ban on evictions puts nearly half a million tenants at risk of losing their homes. The Joseph Rowntree Foundation (JRF) said the government had been setting the country up for a “two-tier recovery” by prioritising …

Last August I ordered a £95 desk chair from Currys. One duly arrived and, as it looked like the one I’d ordered, I assembled it and started using it. A few days later, a second chair arrived, which turned out to be the one I had bought. To return the first chair, Currys said I …