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Help! My balance says that I owe Ovo nearly £19,000

I don’t have a smart meter so I take regular readings and enter them on to my online account with SSE. Last year I was in credit, so SSE reduced my monthly direct debit from £71 to £53. By autumn I realised this was falling short. Due to coronavirus and lockdowns, my energy consumption was …

UK coastal waters valued at £200bn by ONS

The economic value of the UK’s coastal waters has been put at more than £200bn amid growing recognition of the sea’s importance for renewable energy and as a barrier against global heating. In an official estimate for the value of marine natural assets, the Office for National Statistics said offshore wind production had soared in …

The dogs keeping office workers company through lockdown

“Dogs are just like ‘play, eat, sleep’ – they bring me back into the moment. I think we can all learn something from that,” says Carole Henderson, who has been taking her “furry backup” to the office for the last few months. They are not so good at making the tea and things get a …

John Lewis Finance caused our refund delays, then blamed us

Last February we bought Ryanair flights to Ibiza for a family-of-four holiday. When the government grounded the flights, Ryanair initially offered a voucher. When we asked for a refund, it said that the flight was cancelled by “causes outside of their control”, so they could not do so. There was no response to any of …