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When Julia Whittaker, 70, received a text in early March saying she had missed a delivery from Royal Mail, and she needed to pay a £2.99 fee to receive her parcel, she followed the instructions, and clicked through to make a payment. “It’s happened before where people haven’t paid the correct postage, and you are …

Can you please ask Ikea what’s going on? It seems that many hundreds of people, including me, are having problems, and it is almost impossible to talk to anyone. Since January, I have been trying to return four items which I ordered online. It is difficult to find the customer service number and, when you …

Q I bought a property two years ago using the help-to-buy equity loan scheme as a first-time buyer. I want to redeem the equity loan – which is about £43,000 – at the end of this year. Does it make sense to do so or should I invest my money elsewhere?OA A If the value …

My gas boiler stopped working in the middle of April, during a very cold spell. As I have a British Gas HomeCare policy, for which I pay £269 a year, I logged on to the website and tried to book an appointment, indicating that we had no hot water or heating. The first available option …

The average asking price of homes coming on to the UK property market hit a high of a third of a million pounds in May, according to figures from the listings website Rightmove. The average asking price has increased by 1.8%, or £5,767, over the past month to £333,564, the website said, with an “unexpected …