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I mistook HM Revenue and Customs for a scammer

In my determination to avoid falling victim to email and phone scams purporting to be from HM Revenue and Customs, I found myself ignoring the genuine ones. They sounded so much like scammers, I couldn’t tell the difference, and have had to pay £300 in late payment penalties and interest. After completing my tax return …

6.5m households in UK plan to buy an electric car by 2030

One in four UK households intend to buy an electric car in the next five years, as a ban on the sale of new petrol and diesel vehicles in 2030 approaches, according to research. More than 6.5m households plan to buy an electric vehicle or plug-in hybrid, research by the energy watchdog Ofgem has found. …

We need public and affordable workspaces

I agree with your editorial (The Guardian view on working from home: a new social divide, 18 May), but you do not explore the alternative. Someone might be managing international conferences from a laptop in their kitchen, while their partner works downstairs. Two jobs for multinationals run from a small house with two children at …

Virgin insists on its ‘exit fee’ although we can’t get a service

I am a low-paid home worker and carer for my seriously ill wife, who can no longer work. Our financial position has recently forced us to downsize, but our longstanding telecoms provider, Virgin Media, does not supply the village we have moved to, so we were forced to move to another provider. Now Virgin insists …

Great British Railways plan aims to simplify privatised system

The rail industry will be simplified but still substantially privatised as a rebranded Great British Railways, the government has pledged after publishing its long-awaited overhaul on Thursday. A white paper places control of rail infrastructure and services under the new arm’s-length public body, with franchises replaced by contracts that will incentivise private firms on punctuality …