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Nicholas Wilson has spent years pursuing HSBC over the way it treated some people who fell behind with payments, and when he claimed the bank might owe customers more than £200m, it arguably sounded pretty fanciful. For more than a decade he was ignored and dismissed but HSBC eventually set up a £4m compensation scheme …

Restaurant tips are going completely digital as the pandemic accelerates the shift towards a cashless society, prompting a debate about how best to reward hospitality staff for the service. The number of transactions made in hard currency fell by more than a third in 2020, a report found this week, with 13.7 million people living …

With strict limits on going out and about, lockdown has helped many people build their savings. Last year, in total, households put away almost three times as much money as the year before, according to an analysis of Bank of England figures by the investment firm Hargreaves Lansdown. It found that in the year to …

Noor is whispering so her boyfriend won’t hear her. The 30-something designer from London is down about £14,000 as a result of her decision to get into investing, in addition to another £8,000 profit she made on bitcoin last year, but then lost. Nobody knows the full extent of Noor’s losses – hence the whispering. …

When Donna Brunton started looking for a backup UK holiday, fearing her family’s £2,500 all-in trip to a four-star beach hotel in Malta would not go ahead, she almost fell off her chair when she saw the prices. “A holiday park in north Cornwall was quoting £3,699 for the four of us to stay seven …