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BT cuts broadband bills in half for struggling households

BT has launched a £15 a month, broadband and phone “social tariff” aimed squarely at those on benefits or low incomes and allowing qualifying customers to halve their internet bills. About 4.6m households on universal credit, and a range of other means-tested benefits, will qualify for BT’s Home Essentials package which offers faster fibre broadband, …

DVLA delays: call for licence extensions as complaints flood in

Motorists left for months without a valid driving licence are calling on the government to automatically extend dates for a year, and help clear the backlog, as complaints about the DVLA continue to pour in. Since Guardian Money highlighted last week how the agency was taking months to process licence renewals and address exchanges we …

UK concert and festival ticket buyers warned insurance may not cover Covid

Concert and festival ticket buyers have been warned to check the small print before buying insurance to cover cancellations, after a survey found many do not know what cover they are paying for. Research by Which? found ticket buyers were now more likely to pay for insurance than before the Covid-19 pandemic, but that many …

Under 25s: how has the pandemic affected you economically?

We would like to hear from people under the age of 25 about how they’ve been affected by the pandemic economically. How have you coped financially? Have you lost your job, or struggled to find one? Share your experiences You can get in touch by filling in the form below, anonymously if you wish. Your …

Swinton insurance stalls over my blind mother’s claim

My 104-year-old mother has home insurance with Swinton, which includes emergencies in the home that cause a risk to health. Being almost blind, she relies on a macerator lavatory in her bedroom at night, and this is faulty. But Swinton insists it is not covered, despite having repaired it before. The cost of a plumber …