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Lloyds Bank’s insurance arm has been fined £90m for sending insurance renewal letters to customers suggesting they were getting a “competitive price” without backing up the claim. Between January 2009 and November 2017 almost 9m letters were sent to home insurance policyholders under its Halifax, Lloyds and Bank of Scotland brands. The language used in …

We own a holiday cottage which we let through Cottages.com. A customer, due to arrive on 12 June, had to cancel 17 days beforehand following an injury. He planned to claim the cost from his insurer as it was non-refundable. However, Cottages.com has retained our £633 rental money for itself and told us we are …

MPs are to grill officials from the Driver and Vehicle Licensing Agency (DVLA) about the “serious delays” in processing applications for driving licences after the problem was highlighted by the Guardian. The transport committee said its session later this month followed concerns from motorists, trainee drivers and lorry drivers about long delays in receiving documents. …

Novelist and film-maker Emmanuel Carrère has contrived this earnestly intentioned but naive and supercilious drama about poverty and the gig economy, starring a tearful Juliette Binoche. It is adapted from the French nonfiction bestseller Le Quai de Ouistreham from 2010 by investigative journalist Florence Aubenas, published in the UK under the title The Night Cleaner. …

BT has been phoning my sister and selling her products she does not want. I have explained she is elderly and vulnerable and tends to say “yes” to get rid of cold callers. Last summer they sold her a broadband, mobile phone and TV package at £60 a month. When I cancelled, it insisted she …