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I had to chase an order from Garden Gear, a sister company of Thompson & Morgan, and was directed to the customer service helpline. This turned out to be a premium rate number and I was billed £25. I pointed out it’s unlawful to use these numbers for after-sales service and asked for a refund. …

A Chinese billionaire has been granted planning permission to construct an eight-storey, 5,760-sq metre (62,000-sq-ft) private palace overlooking Hyde Park, central London. Westminster city council granted Cheung Chung-kiu, a Hong Kong-based property tycoon, permission to partly demolish and reconstruct 2-8A Rutland Gate, in Knightsbridge, in order to create his vast new home, which experts said …

Ministers have sought to help people trapped in flats they cannot sell or remortgage by changing advice on fire safety paperwork for lower-rise blocks, although Labour and leaseholder groups have warned that the plan is too vague. In a statement released at the same time as a Commons debate on the building safety bill, which …

In May, my partner and I travelled from France to the UK. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. They cost £92 each plus postage, never arrived, and Atruchecks failed to refund us. We’ve since discovered dozens of others are reporting the …

The City regulator has clamped down on debt firms after finding some were potentially pushing vulnerable customers towards insolvency in order to earn higher fees. The Financial Conduct Authority said some firms appeared to have “manipulated” people’s income and spending and encouraged them to seek individual voluntary arrangements (IVAs), which can ultimately lead to bankruptcy. …