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I am pregnant with my first child and ordered nursery furniture from mrhousey.co.uk. I was sent an invoice for £449.10, offering a discount if I paid by bank transfer. I’ve heard nothing since. When I call I always get the same man who says my order is on hold, and that I need to speak …

More than 5 million people had a parcel lost or stolen last year, according to Citizens Advice, which has called on the government to start fining firms that keep losing deliveries as part of a comprehensive overhaul of the sector. Currently, only Royal Mail faces fines for poor service, but the charity said the same …

I received a Monzo bank alert that I had just spent £11.30 in Tesco. I hadn’t. However, this was an identical amount to what I had actually spent in Tesco two days before. Monzo told me there was an issue with Tesco double-charging its card users and I should get my money back in eight …

I’ve been threatened with bailiffs over a £115 customs and VAT bill for a plastic bracket worth £12. Last December, I placed a £460 order for home automation equipment with German company, Loxhome 24. The order arrived minus the bracket, which was sent on in January. Before it arrived, I was told it would incur …

In February we booked an Airbnb holiday home in St Ives, Cornwall, and we were really looking forward to going away next week. This morning, out of the blue, I received an email notifying me that my booking had been cancelled and my deposit refunded. When I tried to log in to my Airbnb account …