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The UK’s biggest banks are failing to properly help fraud victims, leaving them “feeling abandoned at a time of crisis and exposed to future scams”, the consumer group Which? has claimed. Which? found that customers often struggled to contact their bank after they had been a victim of a scam, including one HSBC customer who …

We live in an era in which, for the most part, the generations do not mix frequently. Grandparents are visited occasionally; young people seek the freedom of independent living as early as possible. On social media, intergenerational warfare is commonplace, as members of gen Z (those born between the mid-90s and the early 10s) criticise …

Thousands of households could lose their energy supplier this winter as small companies face the financial shock of record highs on the UK gas market and a key deadline to hand over renewable energy subsidies at the end of the month. The energy regulator is monitoring the finances of companies amid concerns that a string …

I’m sure you will have received many letters about Ryanair during the pandemic but I’d like your views on our experience. We decided to take our extended family on holiday to Marseille in July 2020, so we booked flights – more than half with Ryanair and the rest with easyJet. Due to Covid we were …

Q Our house is now owned outright after 25 years of us both paying the mortgage but only my husband’s name is on the deeds. As we are getting older (he is 62 and I am 58), we are wondering whether it would be prudent to put both our names on the deeds in case …